Tenant FAQ

Info You Need

Do I need approval to paint or change something in my rental home?
Any and all changes or modifications to the property must be requested in writing to your property manager.

Do I need renter's insurance?
It is highly recommended that all residents carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details.

How do I get help for a maintenance problem?

All maintenance requests must be made in writing. You may submit your request through our web site or by e-mailing your property manager.


How long should a response to a maintenance problem take?
In a non-emergency situation, please allow three days. If you have not heard from our office or our vendor in three days, please contact your property manager directly.

What am I responsible for maintaining?
Residents are responsible for maintaining heating filters and fresh smoke detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the residents. In certain situations, yard maintenance may be required. Please refer to your individual residential lease.

What do I do if I need to move out?
It is required that you provide 30 days notice in writing to PropertyADVANTAGE. You can mail this notice through US MAIL or drop it off at our office through the mail slot on the southern door. You may also fax it to 760.438.6886 or e-mail it to info@propadvantage.com. Please click here for the 30-day Notice of Intent to Vacate Form. 

What do I do in an emergency?
If this is an after hours emergency, please call our 24 hour emergency pager. If you live in Oceanside the number is 760.805.5061 or 760.805.0802 if you live outside of Oceanside. Examples of emergencies are active water leaking, flooding, heater not working, sparks from appliances, fire, gas odors etc. For FIRE, GAS or Natural Disasters, call 911 First!

What happens if I need to move before the end of my lease?
Please refer to your copy of your residential lease. Contact your property manager as soon as possible to discuss this situation in detail.

What happens if only one roommate wants to move out?
Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the lease re-write fee as well as the procedures for handling the security deposit.

When is rent due and where do I pay my rent?
Rent is due on the 1st of each month and is considered late at midnight on the 5th. 
 
Rent can be mailed to: 
5142 Avenida Encinas Carlsbad, CA 92008. 
 
Rent can be paid in person at PropertyADVANTAGE Carlsbad: 
5142 Avenida Encinas Carlsbad, CA 92008 
 
or 
 
PropertyADVANTAGE Oceanside: 
419 South Coast Highway Oceanside, CA 92054. 
 
Our office is open Monday through Friday from 9 a.m. to 5 p.m. and on Saturdays for rental showings only by appointment. We are closed for lunch from 12 p.m. to 1 p.m. daily. If the office is closed, please use the mail slot on the southern door, to pay rent or turn in keys; please be sure they are properly labeled. Please specify your rental address in the memo field of your check. Acceptable forms of rent payment are personal checks, Cashiers Checks or Money Orders. We are unable to accept cash or credit cards. All personal checks, Cashiers Checks or Money Orders must be payable to PropertyADVANTAGE. To pay online please go to the please click here.

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